Shipping & Returns

Everything about getting your order, and sending something back, is on this page.

SHIPPING

RATES	Free standard shipping on U.S. orders $150 and over. A $12 flat rate applies below that.
PROCESSING	In-stock items ship within 2 business days. A few pieces are made to order in small runs and take 10–14 business days; we tell you if yours is one of them.
TRANSIT	3–5 business days once it leaves us. You get tracking by email when it ships.
INTERNATIONAL	Ships via DHL Express and can take up to 3 weeks. Customs and import charges are the buyer's responsibility.

RETURNS AND EXCHANGES

Returns and exchanges within 14 days of delivery. Items must be unused, unworn, and in original condition with tags attached.

RETURN WINDOW	14 days from the delivery date.
CONDITION	Unused, unworn, and in original condition with tags attached.
FINAL SALE	Sale and promotional items are final sale and cannot be returned or exchanged.
EXCHANGES	Same process as a return, subject to availability.
RETURN SHIPPING	The customer's responsibility. We cover it if an item arrives damaged or incorrect.
REFUND TIMING	To the original payment method within 5 business days of our receiving the return. Your bank may take a few days longer to post it.

HOW TO START ONE

Email shop@cerihoover.com with your order number and whether you want a refund or an exchange. We reply within 1–2 business days with return instructions. Please don't ship anything back before you hear from us.

Shipping charges are non-refundable. Packages sent back to us must be insured and traceable; we can't refund a return we don't receive. Questions: shop@cerihoover.com or 615-200-0991.