If for any reason you are unsatisfied with your purchase, we are happy to accept returns/exchanges that are initiated via email within 10 business days from the order date for online purchases. Purchases made in our retail location are exchange/store credit ONLY, and must be made within 10 business days from date of purchase. All returned merchandise must be unworn, unused and in original condition for a refund. Excludes sale items. All sale items are FINAL SALE.
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Excluding sale items, purchases made between November 25 – December 24, 2016 that have surpassed the original 10 day return window can be returned or exchanged through January 6, 2017.
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INITIATE THE RETURN PROCESS
To initiate the return process, send us an email at firstname.lastname@example.org. Please include your name, address, email address, a contact number, and the reason for your return; someone will be in contact with you soon!
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If you would like to exchange your purchase, please follow the returns process above. We'll be happy to help you choose another bag.
Please allow 7-10 business days for processing.