Returns & Exchanges – Ceri Hoover

free shipping on domestic orders $150+

Returns & Exchanges

 

If for any reason you are unsatisfied with your purchase, we are happy to accept returns/exchanges that are initiated via email within 10 business days from the order date for online purchases. Purchases made in our retail location are exchange/store credit ONLY, and must be made within 10 business days from date of purchase. All returned merchandise must be unworn, unused and in original condition for a refund. Excludes sale items. All sale items are FINAL SALE.

 .   .   .

HOLIDAY POLICY 

Excluding sale items, purchases made between November 25 – December 24, 2016 that have surpassed the original 10 day return window can be returned or exchanged through January 6, 2017.

 .   .   .

 INITIATE THE RETURN PROCESS

To initiate the return process, send us an email at returns@cerihoover.com. Please include your name, address, email address, a contact number, and the reason for your return; someone will be in contact with you soon! 

 .   .   .

EXCHANGES

If you would like to exchange your purchase, please follow the returns process above. We'll be happy to help you choose another bag.

Please allow 7-10 business days for processing.