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  • Returns & Exchanges

     INITIATE THE RETURN PROCESS

    To initiate the return process, please email

    Shop@cerihoover.com

     

    If for any reason you are unsatisfied with your purchase, we are happy to accept returns/exchanges that are initiated via email within 10 business days from the delivery date for online purchases. Purchases made in our retail location are exchange/store credit ONLY, and must be made within 10 business days from date of purchase. All returned merchandise must be unworn, unused and in original condition for a refund.

    All sale items are FINAL SALE.

    EXCHANGES

    If you would like to exchange your purchase, please follow the returns process above. We'll be happy to help you choose another bag.

    Please allow 7-10 business days for processing.