FAQ

When will I receive my order?

In-stock items ship within 2 business days. Some pieces are made to order in small runs; those can take up to 10–14 business days to make and ship, and we’ll tell you if yours is one of them. You will receive tracking info by email when your order ships.

Please call us at 615-200-0991 if you need further assistance or would like to know the estimated ship date of your order.

What is your return policy?

Returns and exchanges within 14 days of delivery. Items must be unused, unworn, and in original condition with tags attached. Sale and promotional items are final sale and cannot be returned or exchanged.

Exchanges follow the same process and are subject to availability. Return shipping is the customer’s responsibility; we cover it if an item arrives damaged or incorrect. Refunds are issued to the original payment method within 5 business days of our receiving the return.

To start a return or exchange, email shop@cerihoover.com with your order number and whether you want a refund or an exchange. We reply within 1–2 business days with return instructions. Please don’t ship anything back before you hear from us.

Full returns policy

How do I care for the Mykort Club Tote?

Remove surface dirt by wiping with a soft, dry cloth. The purple ripstop lining is water-resistant, so a wet towel or dusty court shoes won’t hurt it. Leave the bag unzipped to air dry. Skip the leather cream and conditioner; this bag doesn’t need them.

How do I care for my leather bag?

Our best recommendation for cleaning your Ceri Hoover leather bag is to take it to a trusted shoemaker or cleaner specializing in leather. Try to avoid exposing your bag to water and moisture.

The natural beauty of our leather is enhanced over time as the bags are exposed to natural light and handling. Any marks you may see at first will fade over time as the leather darkens and ages.

Caring for your Ceri Hoover Handbag

We use a variety of hand-picked, custom-made leathers for our bags. Our bags are made out of high-quality leather, hair-on leather, suede, and nubuck leather. See below for our suggestions to care for your bag. As always, try to avoid exposure to moisture. Our best recommendation to care for your handbag is to take it to your trusted shoemaker or professional leather cleaner.

About Our Leather

Our signature handbags are made from a “naked” leather. This means that the hide is untreated and requires proper care. Each hide has unique color and grain variations, which reveal the leather’s natural beauty. Leather darkens over time, depending on frequency of wear and exposure to sunlight. Scars or marks are a natural attribute of naked leather, which enhance the character and uniqueness of the leather. We recommend using a leather cream (we like Leather CPR) to maintain the leather’s vivacity.

Hair-On Leathers

Our Hair-On bags are made with 100% authentic cow hair. Hair-on products are naturally prone to thinning or damage caused by friction from wear. This is neither a manufacturer defect nor an issue exclusive to our brand, but simply the nature of consistent wearing of a hair-on handbag. Unfortunately, we are unable to repair or replace hair-on bags. Please handle with care.

Suedes

Suede is made from the inside of a hide and dyed to a specific color; therefore, on occasion, the color has the natural tendency to rub off onto clothes and other textile items. We recommend spraying your suede bag with a protector (we like Apple Brand) every month. For cleaning, we recommend using a Suede & Nubuck Cleaner (we like Kiwi Brand), which will naturally soften and restore the leather.

Nubuck Leathers

We use 100% nubuck, which is similar to suede – but with a smooth, supple finish. Like suede, it is untreated leather that is potentially susceptible to water and oil stains. To minimize stains, we recommend spraying your nubuck handbag with a protector (we like Apple Brand) every month. For cleaning, we recommend using a nylon bristle brush for dusting away any dust or dirt. We recommend using a Suede & Nubuck cleaner (we like Kiwi Brand), which will naturally soften and restore the leather.

Do you ship Internationally?

Yes! International orders ship via DHL Express and can take up to 3 weeks to deliver. Ceri Hoover Bags is not responsible for lost or damaged items in transit. Buyer is responsible for all customs/import charges.