• FAQ

    How do I care for my leather bag?

    Our best recommendation for cleaning your Ceri Hoover leather bag is to take it to a trusted shoemaker or cleaner specializing in leather. Try to avoid exposing your bag to water and moisture.

    The natural beauty of our leather is enhanced over time as the bags are exposed to natural light and handling. Any marks you may see at first will fade over time as the leather darkens and ages.


    When will I receive my order?

    Our bags are made to order, and take approx 10-14 days to process. You will receive tracking info via email when your order ships.

    Call us at 615-200-0991 if you need further assistance.


    Do you ship Internationally?

    Yes! International orders ship via First Class Mail and can take up to 3 weeks to deliver. Ceri Hoover Bags is not responsible for lost or damaged items in transit. Buyer is responsible for all customs/import charges.


    How do I return an item?

    We accept returns/exchanges that are initiated within 10 business days from delivery for online purchases. All returned merchandise must be unworn, unused and in original condition for a refund. Excluding Sale items. Allow 7-10 days for processing.

    To initiate the return process, send us an email at returns@cerihoover.com. Please include your name, address, email address, a contact number, and the reason for your return. If you wish to exchange for another product, let us know that too!


    What are some of your design inspirations?

    I think inspiration comes from wherever you allow it to come. Sometimes it's a random photo that I come across, maybe a magazine spread, or, in the case of our spring line, an ice cream shop. Professionally, I'm inspired by the designers who came before me who were able to achieve their goals.

    You came to fashion from an interior design background. How does that inform the work you're doing now?

    First and foremost, both disciplines are about creating beauty, or an aesthetic. Whether you’re thinking about an interior space or a handbag, what matters are colors, shapes, lines, and how harmoniously those things come together. On the functional side, interior design is about how people live, and fashion is no different. Whether I’m thinking about form or function, when I’m conjuring a new design I have a person or a personality in mind. I think that is definitely a practice I picked up doing interiors.

    Who are some of your favorite clothing designers or brands to wear?

    Rachel Comey, Creatures of Comfort, and my fellow Nashvillians Ona Rex, Amanda Valentine, Elizabeth Suzann and Jamie & the Jones.

    What's it like working in fashion in a town best known for music?

    Nashville has a talented and growing stable of fashion designers. I think the music scene has given our city the creative edge necessary to build a fashion scene. You can't be a fashion designer if you’re not pushing some boundary, and it takes a certain type of tolerant culture to make enough people feel comfortable doing that. The culture of the music industry has taught Nashvillians that it's okay to be different.

    Which Ceri Hoover bag styles do you carry yourself?

    I'm very simplistic. I carry our most understated pieces, usually the prototypes from the season ahead. The Alys Totes are my current favorites.